An infinite loop during checkout when using Afterpay typically occurs due to issues with the Afterpay integration or conflicts within the Shopify checkout process. Below are potential causes for this issue and the steps to resolve it:
Potential Causes:
- Incorrect Afterpay Integration Settings
- Theme or Custom Code Conflicts
- Incorrect Country Settings
- Browser Cache and Cookies
Action:
Please review and follow the various reasons and solutions below:
- Check Afterpay Integration Settings
- Ensure the Afterpay app is correctly linked to your Shopify store. This includes verifying that your Afterpay credentials are valid.
- If the integration is incorrect or incomplete, reinstall the Afterpay app and reconfigure it following the setup instructions.
- If the loop stops, identify the conflicting payment gateway and adjust the settings accordingly.
- Test on a Default Shopify Theme
- Switch to a default Shopify theme, such as Debut or Dawn.
- Test the checkout process to see if the loop still occurs. If it doesn't, it’s likely a theme or custom code conflict.
- If using a custom theme, review the code for errors or consult a developer for assistance.
- Verify Shopify Store Country Settings:
- Afterpay is available in certain countries. Ensure that the country settings in your Shopify store align with Afterpay’s supported countries.
- Adjust your Shopify settings if necessary to reflect a supported country.
- Review other installed plugins
- If your store has other plugins installed that affect the checkout flow, they may be coming into conflict with the Afterpay plugin’s basic functions.
- Review any other installed plugins to ensure there are no clashes
- Clear Browser Cache and Cookies
- If customers are experiencing the infinite loop, suggest that they clear their web browser cache and cookies, or try checking out in an incognito window.
- This ensures there is no cached data causing the issue.
Important Notes:
Testing and troubleshooting the integration in an isolated environment (e.g., by disabling third-party apps) is often helpful in identifying root causes.