Why Can't Customers Use Afterpay As A Payment Option On Desktop? – Afterpay (Merchant Support)

There may be several reasons as to why Afterpay as a payment method is not displaying on your Shopify store’s checkout page.

Please refer to the Action section to further understand and resolve the challenge.

Please review and follow the various reasons and solutions below:

Afterpay App Configuration Errors
1. Cause: If there’s an issue with your Afterpay merchant account, it could be the reason as to why Afterpay as a payment method is not appearing in checkout. For example, your Afterpay account might not be fully activated, or there may be an issue with your Afterpay credentials.
2. Solution: Ensure that your Afterpay merchant account is active and that you have the correct Afterpay credentials (Merchant ID and Secret Key) to connect with Shopify.
  1. Within your Shopify Admin Panel, go to Settings > Payments > Afterpay (If you do not see Afterpay, then select + Add payment method).
  2. Click the More Actions button and then select Manage button (if you selected ‘Add payment method’ previously, click Search by provider, search for and select ‘Afterpay (New)’ and then press Install ).
  3. These steps will lead you to an Afterpay login screen, which will allow you to update/activate the Afterpay payment method with your Merchant ID and Secret Key.
Inconsistent Currency Display
1. Cause: A common cause for Afterpay as a payment method not appearing at checkout is because your Shopify store's base currency may differ from the corresponding Afterpay account region.
2. Solution: Your Shopify store’s address and currency must correspond to the Afterpay account region. Please refer to the Store Address and Store Currency steps to ensure they are configured correctly.

Afterpay is available for Shopify merchants with a store address in select countries. Please see here for more details.

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