Explanation:
An ERROR 500 typically indicates an internal server issue when attempting to export a settlement report. In general, this means that something went wrong on the Afterpay side, and our server was unable to fulfill the request. However, the exact cause of the Error 500 can vary.
Action:
Please review and follow the various reasons and solutions below:
-
Internal Server Errors
- Cause: A 500 error often occurs when there’s a problem on the server hosting the Afterpay Business Hub. This could be a temporary issue related to server load, a bug, or a misconfiguration on Afterpay’s end
-
Solution: Please try refreshing or revisiting the page after a few minutes.
-
Scheduled Maintenance
- Cause: We might be undergoing scheduled maintenance or updates to its systems, which can cause temporary outages or disruptions in functionality, including on the Afterpay Business Hub Reconciliation page.
-
Solution: Please verify if there is any maintenance on our Afterpay status page. This will help confirm if it’s happening and when it will be completed.
-
Network or Configuration Issues
- Cause: If there is a network problem between your web browser and our servers, a 500 error may be triggered.
-
Solution: Please try refreshing or revisiting the page after a few minutes.
-
Timeouts
- Cause: If the reconciliation process involves retrieving a large amount of data or performing heavy processing (e.g. exporting a large list of settlements), the Afterpay Business Hub could experience a timeout due to the request taking too long. This timeout could lead to a 500 error if our server is unable to return data within a reasonable period.
- Solution: Please try exporting smaller batches of settlements at a time to work around this error.
Important Notes:
Please check for any known outages on our Afterpay status page to confirm if the error you’re experiencing is a widespread issue and when it will be resolved.