Explanation:
There are several potential reasons why Afterpay messaging may not display properly in Firefox browsers. Each of these can prevent the Afterpay widget from loading correctly on your Product Detail Pages (PDP), cart, or mini-cart.
Please refer to the Action section to further understand and resolve the challenge.
Action:
Please review and follow the various reasons and solutions below:
-
Plugin or Extension Not Installed or Outdated
- Causes:
- The official Afterpay module for Magento isn’t installed or is not the latest version.
- Conflicts with other installed extensions.
- Solution: Please ensure the official Afterpay plugin is installed, also to check Afterpay's official Magento documentation for version compatibility.
- Causes:
-
Content Security Policy
- Causes:
- Cross-origin resource sharing (CORS) issues might block Afterpay widget.
- Content Security Policy conflicts can prevent external scripts or assets from loading.
- Solution:
- Ensure that your organization has whitelisted Afterpay’s asset hosting domain
- Causes:
-
Cache and Browser Issues
- Cause: Outdated cache entries or stale browser data
- Solution:
- Make sure you clear both your Magento and Firefox browser cache
-
Mozilla Tracking Protection
- Causes: Firefox blocks certain online activities that it believes track users across different websites. This is designed to protect user privacy by preventing websites from collecting personal data without permission.
- Solution: Please contact your Relationship Manager or the Afterpay Support Team if you’re experiencing any difficulties.
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