Explanation:
If Cash App Afterpay is not showing up at checkout, it may be caused by one or more of the following issues:
1. Cash App Afterpay Not Enabled in Wix Settings
Explanation:
Cash App Afterpay may not be enabled as a payment method in your Wix store.
Action:
- Log in to your Wix account and go to your Wix Dashboard.
- Navigate to Settings > Accept Payments > Payment Methods.
- Scroll to find Cash App Afterpay and ensure it is connected.
- If it’s not enabled, click Connect and enter your Merchant ID and Secret Key provided by Cash App Afterpay.
- Save your changes. Cash App Afterpay should now be enabled at checkout.
2. Incorrect Regional Settings
Explanation:
Cash App Afterpay is only available in the United States.If the region setting in your Wix account is incorrect, Cash App Afterpay won’t be available as a payment option.
Action:
- Log in to Wix and go to Settings > Language & Region.
- Check that your business location matches the United States.
- If the region is incorrect, please select the United States and save the changes.
3. Minimum/Maximum Purchase Amount Not Met
Explanation:
Cash App Afterpay has specific minimum and maximum purchase requirements that must be met for the payment method to appear at checkout.
Action:
- Log in to your Cash App Afterpay account and verify the minimum and maximum purchase limits.
- Ensure that the customer’s cart value falls within the allowed range. If the order total is too low or high, Cash App Afterpay will not appear as a payment option.
4. Incorrect Cash App Afterpay Credentials or Sandbox Mode
Explanation:
Incorrect Cash App Afterpay credentials or using sandbox mode can cause Cash App Afterpay to not show up at checkout.
Action:
- Double-check that your Merchant ID and Secret Key are entered correctly in the Wix Payments settings.
- Ensure Sandbox Mode is disabled, as this is only for testing purposes. You should only enable it if instructed by a Cash App Afterpay account manager.
5. Conflicts with Other Wix Apps or Theme
Explanation:
Sometimes, other apps or the theme you are using might conflict with the Cash App Afterpay integration, preventing it from displaying at checkout.
Action:
- Deactivate other apps one by one and test if Cash App Afterpay appears at checkout.
- Temporarily switch to a default Wix theme and check if the issue persists. If the Cash App Afterpay option appears, your previous theme may be causing the conflict.
Important Notes:
If none of the above solutions resolve the issue, we recommend:
- Reaching out to Wix Support to review your store’s setup.