Explanation:
There are several potential reasons why Cash App Afterpay messaging may not display properly. Each of these can prevent the Cash App Afterpay widget from loading correctly on your Product Detail Pages (PDP), cart, or mini-cart.
Please refer to the Action section to further understand and resolve the challenge.
Action:
Please review and follow the various reasons and solutions below:
-
Plugin or Extension Not Installed or Outdated
- Causes:
- The official Cash App Afterpay module for Magento isn’t installed or is not the latest version.
- Conflicts with other installed extensions.
- Solution: Please ensure the official Cash App Afterpay plugin is installed, also to check Cash App Afterpay's official Magento documentation for version compatibility.
- Causes:
-
Content Security Policy
- Causes:
- Cross-origin resource sharing (CORS) issues might block Cash App Afterpay widget.
- Content Security Policy conflicts can prevent external scripts or assets from loading.
- Solution:
- Ensure that your organization has whitelisted Cash App Afterpay’s asset hosting domain
- Causes:
-
Cache and Browser Issues
- Cause: Outdated cache entries or stale browser data
- Solution:
- Make sure you clear both your Magento and Firefox browser cache
-
Mozilla Tracking Protection
- Causes: Firefox blocks certain online activities that it believes track users across different websites. This is designed to protect user privacy by preventing websites from collecting personal data without permission.
- Solution: Please contact your Relationship Manager or the Cash App Afterpay Support Team if you’re experiencing any difficulties.
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