As a merchant with Afterpay you may receive a claim of non-receipt of goods from a consumer. In 2022 we commence the roll out of our new online Hub, a place where you can manage your disputes online in one easy to use location.
To view your disputes, log in to your Business Hub and go to 'Disputes'. You can find more information about handling disputes in the Business Hub by watching the video below.
For more information on how to process a refund, click here.
How to respond to disputes in the Business Hub
Do you need to update your team's access? Click here.
You will have the opportunity to choose from one of the three options:
✅Accept the dispute |
|
❎ Challenge the dispute - Respond to the customer |
|
💰I’ve already refunded this customer |
|