As a merchant with Afterpay you may receive a claim of non-receipt of goods from a consumer. In 2022 we commence the roll out of our new online Hub, a place where you can manage your disputes online in one easy to use location.
To view your disputes, log in to your Business Hub and go to 'Disputes'. You can find more information about handling disputes in the Business Hub by watching the video below.
For more information on how to process a refund, click here.
Need to update your team's access to manage disputes? Click here.