Explanation:
The process for integrating Afterpay with a Shopify Plus store is essentially the same as when the original standard Shopify store was integrated. Migrating from Shopify to Shopify Plus shouldn’t typically affect your integration, however, Shopify Plus allows for additional advanced customisation features. Customisation has the potential to affect how Afterpay displays on a Shopify Plus store, such as hiding Afterpay from the checkout.
Action:
Please review and follow the various reasons and solutions below:
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Ensure Afterpay is allowed on the selected products
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Cause: Shopify Plus allows merchants to hide payment methods at the Checkout if specific products have been added to the Cart. If a tagged product is included in the Cart, this prevents Afterpay from being shown as an available payment method.
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Solution:
- Review our Hide Payment Methods at Checkout developer documentation and ensure products in the cart do not have a no-afterpay or no-cash-app-pay tag applied.
- Check the Script Editor Shopify App to ensure there are no scripts hiding the Afterpay payment method at checkout
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Cause: Shopify Plus allows merchants to hide payment methods at the Checkout if specific products have been added to the Cart. If a tagged product is included in the Cart, this prevents Afterpay from being shown as an available payment method.
Important Notes:
If the Afterpay plugin isn’t working as expected, please review any customizations made to your store, as some customization may affect the Afterpay App’s functionality or display on your store.
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