How to navigate the Afterpay Business Hub

The Afterpay Business Hub is your one-stop-shop to manage your Afterpay business account – from orders and payments to insights and marketing tools. This guide walks you through the key sections of the Afterpay Business Hub, so you can make the most of everything on offer. 

Prefer to learn how to navigate the Afterpay Business Hub by watching videos? Click here. 

Homepage

Your homepage is the snapshot of everything that matters right now.

Here you’ll find:

• Recent orders for quick reference
• Tools to grow your business and upskill on how Afterpay works 

In the top right corner of your screen, you’ll see three icons:

1. Settings (⚙️)
   Here’s where you can manage all your account details in one place such as:
    
   • Business and contact info
      
   • Bank account details
      
   • Team access and permissions
      
   • Documents
      
   • Notifications preferences 
     
      
2. Help (?)
   Here’s where you’ll find support resources and simple ways to get in touch:

• Merchant Help Centre: Answers to frequently asked questions around your Afterpay account, payments, refunds, settlement, and more.
• Developer Docs:  Implementation guides, API references and testing tools to help you connect Afterpay to your online store. Whether you’re just getting started or integrating across multiple platforms, this is your go-to.
• Contact us:  Can’t find what you’re after? Give us a call or reach out by email, and we’ll get back to you.
  
   

3. Profile icon 
   Tap this icon to access key profile tools and info, including:
   • Switching between business profiles 
   • Viewing your Merchant ID – you'll need this when submitting offers for trade events or contacting our Business Support team
   • Securely logging out when you're done

Orders

This is where all your Afterpay orders live, across all your Afterpay sales channels. 

You can:

• Search for orders using filters (by date, sales channel, payment type, etc.)
   
• Click into any order to see detailed information
   
• Track customer, payment, and fulfilment details in one place
   

Finances 

Here’s where you keep on top of your payouts, balances and disputes:

• Reconciliation tools: Export reports and match payouts with orders
   
• Dispute management: View and respond to disputes with ease
   
• Balance insights: Track payments and settlements
  
   

Insights

If you’ve been transacting continuously with Afterpay for a while, you’ll get access to Afterpay Insights (Afterpay IQ) –  our AI-powered insights dashboard.

This self-serve dashboard gives you real-time visualisation of your performance with Afterpay. You’ll get a clear view of your customer segments, sales trends, and what actions you can take to grow. The dashboard is simple to use, and gives your whole team access to the same source of truth – helping you market smarter and make decisions faster. In short, this self-serve dashboard will enable you to understand your business trends over time, analyse performance and deploy the next best marketing action to acquire and grow your core customer base. 

Sales channels

Here you’ll find ways to boost visibility and grow sales through Afterpay depending on the sales channels you offer Afterpay. This section includes, but is not limited to: 

• Afterpay Shop Directory: Make sure your business is listed where customers are searching – on Afterpay’s app and website.
   
• On-site messaging: Add Afterpay’s product price breakdown to your website to highlight flexible payment options and lift conversions.
   
• Marketing resources: Access ready-to-go assets to help promote Afterpay across your different sales and marketing channels.
   

Ready to get started?

Head to your Afterpay Business Hub and explore. If you need help along the way, get in touch.