Australia is currently experiencing significant bushfires and flooding across multiple regions. We understand that these natural disasters can severely impact your business operations, cash flow, and ability to manage your merchant services. Afterpay is committed to supporting our merchant partners through this incredibly challenging period.
We’re here to help:
If you need support, our Merchant Admin team is ready to help. You can reach out via the following contact options:
📱 Digital Support
- You can send us an email via anz-afterpay-merchant-admin@squareup.com
📞 Talk to Us
- You can call us on 1300 621 603 between the hours of 9am-5pm AEST, Monday-Friday.
Information You'll Need When Contacting Us:
- Your Afterpay merchant account number;
- Your business name and location;
- Description of how the disaster has impacted your operations;
- Details of any specific issues (e.g. transaction problems, settlement delays); and
- Expected timeline for business recovery/reopening.
What to Expect When You Contact Us
- Response Time: Our team will review and respond to your request as quickly as possible.
- Personalised Solutions: We'll assess your specific situation and offer tailored support based on your circumstances.
- Clear Communication: We'll explain all available options and help you choose the best path forward.
Important Reminders
- Act quickly: The sooner you reach out, the sooner we can provide you with support.
- Document everything: Keep records of disaster-related impacts on your business.
- Explore all options: In addition to the support Afterpay can offer you, there are also government assistance programs which you may wish to explore.
- Keep us informed: Update us if your circumstances change so we can adjust support accordingly.
Government Support for Businesses
In addition to Afterpay's support, you may be eligible for government disaster assistance. Contact the relevant services in your area to understand what is available to you.
- Services Australia: 1800 800 110 or servicesaustralia.gov.au
- State Emergency Services: Contact your state's SES for local support
- Australian Small Business Hotline: 13 28 46
Our thoughts are with those impacted by these natural disasters. We remain committed to supporting our merchants, customers and communities during this time, and we thank the emergency responders and volunteers for their ongoing efforts.