Explanation:
If Afterpay is not showing up at checkout, it may be caused by one or more of the following issues:
1. Afterpay Not Enabled in Wix Settings
Explanation:
Afterpay may not be enabled as a payment method in your Wix store.
Action:
- Log in to your Wix account and go to your Wix Dashboard.
- Navigate to Settings > Accept Payments > Payment Methods.
- Scroll to find Afterpay and ensure it is connected.
- If it’s not enabled, click Connect and enter your Merchant ID and Secret Key provided by Afterpay.
- Save your changes. Afterpay should now be enabled at checkout.
2. Incorrect Regional Settings
Explanation:
Afterpay is only available in certain regions (Australia, New Zealand, United States, Canada, and the United Kingdom). If the region setting in your Wix account is incorrect, Afterpay won’t be available as a payment option.
Action:
- Log in to Wix and go to Settings > Language & Region.
- Check that your business location matches the region where you’re registered with Afterpay.
- If the region is incorrect, select the correct one and save the changes.
3. Minimum/Maximum Purchase Amount Not Met
Explanation:
Afterpay has specific minimum and maximum purchase requirements that must be met for the payment method to appear at checkout.
Action:
- Log in to your Afterpay account and verify the minimum and maximum purchase limits.
- Ensure that the customer’s cart value falls within the allowed range. If the order total is too low or high, Afterpay will not appear as a payment option.
4. Incorrect Afterpay Credentials or Sandbox Mode
Explanation:
Incorrect Afterpay credentials or using sandbox mode can cause Afterpay to not show up at checkout.
Action:
- Double-check that your Merchant ID and Secret Key are entered correctly in the Wix Payments settings.
- Ensure Sandbox Mode is disabled, as this is only for testing purposes. You should only enable it if instructed by an Afterpay account manager.
5. Conflicts with Other Wix Apps or Theme
Explanation:
Sometimes, other apps or the theme you are using might conflict with the Afterpay integration, preventing it from displaying at checkout.
Action:
- Deactivate other apps one by one and test if Afterpay appears at checkout.
- Temporarily switch to a default Wix theme and check if the issue persists. If the Afterpay option appears, your previous theme may be causing the conflict.
Important Notes:
If none of the above solutions resolve the issue, we recommend:
- Reaching out to Wix Support to review your store’s setup.