Explanation:
If customers are unable to complete their checkout using Afterpay or are not redirected to the Afterpay payment gateway, it can stem from various issues related to configuration, account settings, or technical conflicts. Below are the potential causes and troubleshooting steps.
1. Afterpay Payment Method Not Enabled in Wix Settings
Explanation:
For Afterpay to be available during checkout, the payment method needs to be properly enabled in your Wix store settings.
Action:
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Log in to Wix:
- Go to your Wix Admin Panel.
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Check Payment Settings:
- Navigate to Settings > Accept Payments.
- Verify that Afterpay is listed as an active payment method.
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Enable Afterpay:
- If Afterpay is not enabled, click on See More Payment Options and look for Afterpay.
- Click Connect and enter the correct Merchant ID and Secret Key from your Afterpay account.
- Save the settings and check if Afterpay appears at checkout.
2. Regional Settings Mismatch
Explanation:
If your Wix store’s region doesn’t match the region that Afterpay supports, the payment method will not be available to your customers.
Action:
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Check Regional Settings:
- In your Wix Admin Panel, go to Settings > Language & Region.
- Make sure your region corresponds with a country supported by Afterpay (e.g., Australia, U.S., U.K., New Zealand, or Canada).
- Ensure the currency is set correctly for your region (Afterpay is tied to specific currencies like USD, AUD, etc.).
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Correct the Region:
- If the region is incorrect, select the correct one and click Save.
3. Afterpay Messaging Not Enabled for Checkout
Explanation:
Customers may not be aware that Afterpay is available if the Afterpay messaging is not activated. This messaging displays during the checkout process to let customers know that Afterpay is an option.
Action:
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Enable Afterpay Messaging:
- Go to your Wix Admin Panel.
- Navigate to Settings > Accept Payments.
- Look for an option called Afterpay messaging and ensure that it’s enabled so it’s visible to customers during checkout.
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Save Changes:
- Save your settings and verify that customers are now informed about the Afterpay option at checkout.
4. Afterpay Account Configuration Issues
Explanation:
If your Afterpay account is not properly configured or there is an issue with the credentials you entered (e.g., Merchant ID or Secret Key), Afterpay will not appear as a payment option.
Action:
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Verify Credentials:
- Log in to your Afterpay Merchant Account and confirm that your Merchant ID and Secret Key are correct.
- If you have entered these details incorrectly in the Wix payment settings, update them with the correct information.
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Check Account Status:
- Ensure that your Afterpay account is active and not in sandbox mode. If it's in test mode, you will need to switch it to live mode to allow real transactions.
5. Afterpay Not Supported in Your Store's Country or Currency
Explanation:
Afterpay is only available in certain countries and with specific currencies. If your store is in a region or currency that Afterpay does not support, customers will not be able to use this payment method.
Action:
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Check Afterpay Supported Countries:
- Afterpay is currently supported in Australia, New Zealand, the U.S., the U.K., and Canada.
- Ensure your store is set up in one of these regions and that the currency matches one supported by Afterpay (e.g., USD, AUD).
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Change Region and Currency Settings:
- If your store is in an unsupported region, you may need to update the region settings in Settings > Language & Region.
6. Technical Conflicts with Other Apps or Wix Features
Explanation:
Sometimes, other third-party apps or customizations to your Wix store can conflict with the Afterpay integration, preventing the payment method from being displayed or used.
Action:
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Disable Conflicting Apps:
- Deactivate other apps or third-party integrations one by one to see if any are causing the conflict.
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Test with Default Settings:
- Temporarily revert to a default Wix theme and disable custom code to test whether Afterpay works in a clean environment.
7. Afterpay Restrictions Based on Cart Total
Explanation:
Afterpay may not be available for carts that don’t meet the minimum order requirement or if the cart exceeds the maximum allowed amount for Afterpay transactions.
Action:
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Check Afterpay's Order Limits:
- Verify the minimum and maximum order limits that Afterpay requires.
- If your cart value falls outside these limits, Afterpay will not be an option.
Important Notes:
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Test Checkout Process:
After making the above changes, it's important to test the checkout process to ensure Afterpay is appearing and customers are being correctly redirected to complete their payment. -
Reach Out to Support:
If Afterpay is still not appearing after performing all troubleshooting steps, we recommend reaching out to Wix Support for further assistance.