Why Is Cash App Afterpay Not Visible On The Checkout Or My Shopify Store?

There may be several reasons as to why Cash App Afterpay as a payment method is not displaying on your Shopify store’s checkout page.

Please refer to the Action section to further understand and resolve the challenge.

Please review and follow the various reasons and solutions below:

Cash App Afterpay App Configuration Errors
1. Cause: If there’s an issue with your Cash App Afterpay merchant account, it could be the reason as to why Cash App Afterpay as a payment method is not appearing in checkout. For example, your Cash App Afterpay account might not be fully activated or you have selected the incorrect business account.
2. Solution: Ensure that your Cash App Afterpay merchant account is active and that you have selected the correct business account
  1. Within your Shopify Admin Panel, go to Settings > Payments > Afterpay US (New) (If you do not see Afterpay US (New), then select Install .
  2. You will be prompted to login to the Cash App Afterpay Business Hub.
  3. Once you log in to your Cash App Afterpay Business Hub, select the business you would like to have Afterpay enabled.
  4. The screen will now return to the Shopify payment method set. Ensure Afterpay is toggled to ON and click on Activate.
Inconsistent Currency Display
1. Cause: A common cause for Cash App Afterpay as a payment method not appearing at checkout is because your Shopify store's base currency may differ from the corresponding Cash App Afterpay account region, which can only be set as US.
2. Solution: Your Shopify store’s address and currency must correspond to the Cash App Afterpay account region. Please refer to the Store Address and Store Currency steps to ensure they are configured correctly.

Cash App Afterpay is available for Shopify merchants with a store address in the USA only. The same restriction applies to Cash App Pay.

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