Explanation:
Customers are receiving an error stating that the currency is not supported because your Shopify store's base currency may differ from the corresponding Cash App Afterpay account region. Cash App Afterpay is available for Shopify merchants with a store address in the USA only. This discrepancy leads to the error message during checkout.
Customers can also receive this error stating that the currency is not supported because they may be located in a country outside of the USA, where Cash App Afterpay is not available.
Please refer to the Action section to resolve the challenge.
Action:
Please follow the below steps:
- Your Shopify store’s address and currency must correspond to the Cash App Afterpay account region. Please refer to the Store Address and Store Currency steps to ensure they are configured correctly.
Important Notes:
If you are using a currency switcher app on your Shopify store, it may conflict with Cash App Afterpay, causing the payment option to display the "currency not supported" error. Disable any currency switcher apps temporarily to see if the error resolves or reach out to the switcher app provider for guidance.