How to activate In-Store inside the Business Hub

How to activate In-Store

If you are a new Afterpay merchant, you will need to go to the Business Hub to activate Afterpay in-store. 

Adding a new store location:

1. Log onto the Business Hub 
2. Click on the In-store tab.
3. Add your store location by clicking the Add store button.
4. In the form that appears, fill out all fields and click Continue.
   • Location name: The name you put here will help you identify the location in the In-store page if you need to come back to it later.
   • Address: Enter the store address in this field
   • City: Enter the city that your store is located
   • Post Code: Enter your store’s postal code
   • Branch ID: This is optional, if you are unsure, please leave this field blank
5. The store will now appear as a location in the In-store tab.
6. At the end of the store location, click on Activate.
7. A prompt will appear to notify that Afterpay will be activated in-store, click Continue.
8. To start the activation process, on your POS terminal enter $1.00 as the transaction amount and select manual credit card entry.
9. Back in the activation setup in your browser, you will be shown a one-time-use test card. Enter the card number, expiry date, CVV and security code exactly as displayed.
   
   Note: If your POS or eftpos terminal asks for a postal code, enter any valid post code.
10. Process the transaction with the one-time-use test card. Once the transaction declines, your store is now activated and is now ready to accept Afterpay transactions.

Note: the transaction will decline as this is a test transaction only. 

11. You will receive an email that will let you know that your in-store activation with Afterpay was successful and that your store has been successfully set up to accept in-person Afterpay payments.

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If successful, in the In-store tab, your store status should read Active.

Activating your card terminal using the Contactless card (Tap/PayWave) method.

1. At the end of the store location, click on Activate.
2. A prompt will appear to notify that Afterpay will be activated in-store, click Continue.
3. You will be prompted to select a method to activate your in-store payments. Select Contactless card (Tap/PayWave).
4. The next screen will notify you that you will receive an email with everything you need to complete the setup for your terminal. This email will arrive within a few minutes and includes detailed instructions for completing your test transaction. If you don't see the email please check your spam / junk folder.
5. Once you receive the email, the first step will ask you to complete a test transaction by:
   1. Entering a $1.00 transaction on your card terminal 
   2. Using an active Afterpay Card, tap the Afterpay card on your card terminal to complete the transaction.
6. Your card terminal will display a decline message save the transaction receipt.

Note: the transaction will decline as this is a test transaction only. 

7. Now that you have completed your test transaction, please share the transaction details with us by clicking on the Submit your test details link in the email.
8. Once you have submitted your transaction details with us, you will receive a confirmation email once your store location is set up and ready to accept Afterpay in-store  payments.

 Your store status will reflect as Active once we have activated it for you in the In-store tab on the business hub.