What is the Afterpay Business Hub?
The Afterpay Business Hub is the new way for you to manage your merchant account.
It's a centralized workspace where you can view settlements, access Afterpay IQ insights, handle disputes, and manage your team members (with more features on the way!)
How do I log in to the Hub?
Head to the Hub and sign in by entering the email associated with your account and your password.
You’ll then be sent an email containing a unique 6 digit code, enter this code when prompted on the screen. Make sure you check your junk/spam folder!
If you don’t receive the email, you’ll have the option to re-send the code. If you’re having trouble receiving the email, please get in touch so that we can assist you.
How do I access the Hub?
If you want a team member to access our Business Hub, you will need to create a user. It’s very simple!
Before you create a user account, there are three access types: Hub Admin, User & Read Only.
|
Access Level |
||
Permissions |
Hub Admin |
User |
Read-Only |
Access Tax Invoices |
✅ |
✅ |
✅ |
Edit Orders |
✅ |
✅ |
❌ |
View team members |
✅ |
✅ |
✅ |
View and edit custom access types |
✅ |
❌ |
❌ |
View Account Settings |
✅ |
✅ |
✅ |
Edit Shipped Status |
✅ |
✅ |
❌ |
View Shop Directory |
✅ |
✅ |
✅ |
View and Edit Team Members |
✅ |
✅ |
❌ |
View Activity Logs |
✅ |
❌ |
❌ |
Manage Account Settings and Sensitive Business Data |
✅ |
❌ |
❌ |
Access Settlement Info |
✅ |
✅ |
✅ |
View and Edit Shop Directory |
✅ |
✅ |
❌ |
View Banking |
✅ |
❌ |
❌ |
View Disputes |
✅ |
✅ |
✅ |
Process Refunds |
✅ |
✅ |
❌ |
View Offers |
✅ |
✅ |
✅ |
View and Edit Banking |
✅ |
❌ |
❌ |
Manage Disputes |
✅ |
❌ |
❌ |
Once you know what user type to give to your team member, follow these steps:
- Select Team Members from the navigation menu.
- Select Invite Team Members.
-
Enter these details for each new team member:
-
- Email address
- Full name
- Access level
-
- Select Next.
- Review the list of team members to be invited, then Confirm.
Each new team member will then receive an invitation email to set up their account and create a password. If a team member already has an existing Afterpay profile, they don't need to create a new password. They'll be able to launch the Afterpay Business Hub as soon as they've been invited.
I am a Hub admin | I cannot access my Merchant Hub:
If you are unable to access your Merchant Hub, we are here to help! Please get in touch with our Merchant Admin team by using the contact information below:
Email: na-afterpay-merchant-admin@squareup.com
Ph: +1 (484) 772-2736 | We are available Monday-Friday, 7:00am- 4:00pm (PST).
Please make sure to provide the following information, so that we can promptly help you.
- Your full name
- Merchant ID
- Trading/Business name
- Email address
Need access to handle disputes?
A user or admin role can manage disputes in the HUB.
The elements that need to be ticked to enable this functionality are:
- View disputes
- Manage disputes
You will be able to manage Team Member Access via Access Management - just tick the disputes options (see below).
NOTE: When updating a Case Document, the maximum character limit is 500 characters. Exceeding this will produce an error message: Something went wrong. Please try again